How are garments cleaned, including to prevent the spread of viruses such as COVID-19?

All our garments, accessories, hangers, and reusable packaging are meticulously cleaned each time they are returned to us. 

Our cleaning agents and practices are designed to kill viruses such as the common cold and flu.  Based on current guidance, we have no reason to believe that our processes are ineffective against COVID-19.

The teams in our fulfillment centers use a variety of techniques to ensure that each garment is thoroughly cleaned, steamed and pressed, inspected for quality, and carefully packaged so that it arrives ready to wear. All garments go through a wet or dry cleaning process. They also go through an additional steaming process which heats items to between 248°F and 302°F with the exception of faux fur, select outerwear, leather, and faux leather garments, which still go through our standard cleaning processes. According to the CDC, flu viruses are killed by heat above 167°F. Every garment is then enclosed in plastic for protection and cleanliness, which we ask customers to return for recycling.